Please read these terms carefully before using DebriefSales. By creating an account you agree to be bound by them.
These Terms and Conditions ("Terms") govern your access to and use of the DebriefSales platform, including the web application at app.debriefsales.com, the marketing website at debriefsales.com, and any related services (collectively, the "Service") provided by DebriefSales ("we", "us", or "our").
By registering for an account, clicking "Create Account", or otherwise accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, you must not use the Service.
If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms, in which case "you" refers to that organisation.
DebriefSales is a sales coaching CRM that allows sales teams to log calls, score performance across defined criteria, track pipeline deals, manage contacts, and collaborate on coaching and feedback. The Service is provided as software-as-a-service ("SaaS") on a subscription basis.
We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice where practicable.
To use the Service you must register for an account by providing accurate and complete information including your name, business email address, and company name. You are responsible for:
You must be at least 18 years old to create an account. Accounts are not transferable without our prior written consent.
We offer a 7-day free trial for new accounts. During the trial period you have access to all features of your selected plan at no charge. No credit card is required to start a trial.
At the end of the trial period, your account will be restricted to read-only access unless you subscribe to a paid plan. We may send you reminder emails before your trial expires. We are not liable if you lose access to functionality upon trial expiry.
We reserve the right to modify or discontinue the free trial at any time.
Paid subscriptions are available on a monthly or annual basis. Current pricing is listed at debriefsales.com/pricing and may be updated from time to time. Prices are in Australian Dollars (AUD) unless otherwise stated and are inclusive of GST where applicable.
Payments are processed securely by Stripe. By providing payment details you authorise us to charge your nominated payment method on a recurring basis for the applicable subscription fee. You remain responsible for ensuring your payment details are current and that sufficient funds are available.
Subscriptions renew automatically at the end of each billing period unless cancelled before the renewal date. You may cancel at any time from the billing section of your account settings. Upon cancellation, your subscription remains active until the end of the current paid period. We do not provide pro-rata refunds for unused time within a billing period.
If a payment fails, we will attempt to notify you and may retry the charge. If payment remains outstanding after a reasonable period, we reserve the right to suspend or terminate your account.
We will provide at least 30 days' notice of any price increase by email. Continued use of the Service after the effective date of a price change constitutes acceptance of the new pricing.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:
We reserve the right to investigate suspected violations and to suspend or terminate accounts found to be in breach of these provisions.
You retain ownership of all data, content, and information you upload to or create within the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive licence to store, process, and display Your Data solely as necessary to provide the Service to you.
You are responsible for ensuring that Your Data does not violate any applicable laws or third-party rights, and that you have obtained any necessary consents to upload personal information about third parties (such as contacts) to the Service.
We will handle personal data contained in Your Data in accordance with our Privacy Policy.
You can download a copy of your personal data at any time from Settings → Preferences → Privacy. Account administrators can permanently delete their account from Settings → Danger Zone. Deletion is immediate and irreversible — call records are anonymised, transcripts are removed, and the account is closed with no 30-day grace period.
On your first login you will be asked whether you consent to product analytics. You may change this preference at any time in Settings → Preferences → Privacy. If you decline, no usage data is sent to PostHog and any previously collected data for your account is cleared.
The Service, including its software, design, user interface, content, trademarks, and branding, is owned by or licensed to DebriefSales and is protected by intellectual property laws. These Terms do not grant you any rights in the Service beyond the limited licence to use it as described herein.
You must not reproduce, distribute, modify, create derivative works of, or otherwise exploit any part of the Service without our prior written consent.
The Service integrates with or relies upon third-party services including Supabase (database and authentication), Stripe (payment processing), Resend (email delivery), PostHog (product analytics), and AssemblyAI (call transcription). Your use of the Service is also subject to the applicable terms and policies of these third-party providers. We are not responsible for the availability, accuracy, or conduct of third-party services.
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Service will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee that any particular result or outcome will be achieved through use of the Service.
To the maximum extent permitted by applicable law, DebriefSales and its directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of or inability to use the Service.
Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total fees paid by you to us in the 12 months immediately preceding the event giving rise to the claim.
Nothing in these Terms limits liability that cannot be excluded under the Australian Consumer Law, including guarantees relating to services.
You agree to indemnify, defend, and hold harmless DebriefSales and its affiliates, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with: (a) your use of the Service; (b) your breach of these Terms; or (c) your violation of any applicable law or third-party rights.
Either party may terminate these Terms at any time. You may terminate by cancelling your subscription and ceasing use of the Service. We may terminate or suspend your account immediately, without prior notice, if we determine that you have breached these Terms, engaged in fraudulent or illegal activity, or if required to do so by law.
Upon termination, your right to access the Service ceases immediately. Provisions of these Terms that by their nature should survive termination shall do so, including clauses relating to intellectual property, disclaimers, limitation of liability, and governing law.
We may update these Terms from time to time. When we make material changes, we will notify you by email and by posting a notice within the Service at least 14 days before the changes take effect. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.
These Terms are governed by the laws of Australia. Any dispute arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Australia. We encourage you to contact us first at support@debriefsales.com to resolve any concerns informally before commencing formal proceedings.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision shall not constitute a waiver of that right or provision. These Terms, together with our Privacy Policy, constitute the entire agreement between you and DebriefSales with respect to the Service and supersede all prior agreements.
If you have any questions about these Terms, please contact us at:
Email: support@debriefsales.com
Website: debriefsales.com